Support
Help with Frame & File on iPhone and Android.
Tell us what you were trying to do, what happened, and which device and app version you are using.
Contact support
Email access@frameandfile.tenondesk.com. Do not include passwords, sign-in codes, store receipts, or confidential project photos unless support specifically requests a safe transfer method.
Purchase help
Use Restore Purchases in the app if a valid subscription is not recognized. Billing, cancellation, and refund decisions remain with the App Store or Google Play account that made the purchase.
Privacy requests
For access, deletion, privacy, or accessibility requests, email access@frameandfile.tenondesk.com. Include enough information to identify the request, but do not email confidential project content.
Web and cloud access
Frame & File is launching on mobile first. Cloud sync and the browser workspace are planned for a later release.